FAQs

1. How can I contact you?

You can contact us by sending an email to celldefencee@gmail.com. Our customer support team will be happy to assist you with any questions or concerns you may have.

2. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please contact us at celldefencee@gmail.com to initiate the refund process.

3. What is your shipping policy?

We offer worldwide shipping for all our products. Shipping times may vary depending on your location. Please refer to our Shipping page for more information.

4. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. 

6. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. For international orders, shipping fees may apply. Please refer to our Shipping page for more details.

7. How long does it take to process an order?

We strive to process and ship all orders within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

8. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or changed.

9. Are your products covered by a warranty?

Yes, all our products are covered by a manufacturer's warranty. If you experience any issues with your purchase, please contact us and we will assist you in resolving the problem.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. Please contact us at celldefencee@gmail.com for more information on our wholesale pricing and policies.